So I went over to speak to the manger, there wasn’t one in. Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Ordered the go to for new customers, the platter, knowing the quality to be expected. Their drink order was taken and then several minutes later they placed their food order. Get quick answers from Craft and Cleaver staff and past visitors. Craft and Cleaver: What a gem! However that’s where my praises stopped. the table next to us was occupied by more diners. bar staff) and it was out of this world! Craft & Cleaver - 62 Catherine Street, AL3 5BU Saint Albans, UK - Rated 4.5 based on 76 Reviews "My shroom burger was truly delicious. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! Extremely organised since being re-opened!! We even tried the marshmallow shots (which are made in-house by...bar staff) and it was out of this world! share- best wings we’ve ever had. Industrial Pub & Smokehouse specialising in authentic Low N’ Slow BBQ, Cocktails & Craft Beer Then I had the burnt ends cheese burger with fries and slaw which again was amazing and my husband had a plate of the burnt ends and ribs. 4.6K likes. We went here for our anniversary meal after being drawn in by their amazing instagram pics. Staff were very friendly and attentive. We were so upset by the situation and decided to leave. Bare in mind I’ve got a menu in front of me... again I ask her what’s meant to be on there, she tells me she knows it’s missing the coleslaw/pickles. Get directions 62 Catherine St. St Albans, England, United Kingdom. Craft & Cleaver is an Industrial, Brooklyn-Inspired Barbecue Joint & Bar – bringing authentic wood-fired Barbecue, expertly-sourced Craft Beer & awesome Cocktails to St. Albans. Home Eat & Drink Craft and Clever. Small losses I’m sure but not so much when coupled with the increasing prices. It was my friends birthday and they unfortunately tarnished the evening for us.More, One of my favourite places to eat in St Albans, I go there fairly regularly, taking new customers most times, despite my previous poor review, they’re generally very good. The lads/ladies in the kitchen do a brilliant job! It was my friends birthday and they unfortunately tarnished the evening for us. Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. more. We were looking forward to a celebratory meal and we're completely disappointed. She leaves again, clearly annoyed at her difficult customers, saying something to the bar, which wasn’t a good look. Details & Location; Details & location. Overall I’d say poor from start to finish, I shouldn’t need to ask more than once for the correct food and that should be the initial order, I will be giving it some time before I go back, as it just doesn’t seem worth it anymore. We arrived early but were told it was fine, our table was ready, take a seat and someone will be over. Flights. Great, finally starting to get what we’re paying for! It was not busy and 3-4 minutes later...More, Love love love the Craft and Cleaver! Transport. We even tried the marshmallow shots (which are made in-house by...More, It’s my second time here and the first time was amazing the waitresses were amazing but the second time it wasn’t best as we were sat on uncomfortable chairs and it took ages for us to be acknowledged and they also missed some of our...More, Have been a number od times, food is always great. We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. As we did I told a male member of staff to cancel our booking as we had been sat over 20 minutes without being served, to which he half heartedly mumbled sorry. However that’s where my praises stopped. Extremely generous portions, courteous and friendly staff and delicious cocktails. Small losses I’m sure but not so much when coupled with the increasing prices. 62 Catherine Street, St. Albans AL3 5BU England. Firstly the prices have gone up considerably over...More, Been a massive fan of this place since it opened and it never disappoints!! Proudly independent, open 7 days a week! Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. 62 Catherine Street, St Albans AL3 5BU England. Craft and Cleaver, St Albans Picture: Food - Check out Tripadvisor members' 4,091 candid photos and videos. looking forward ro return again soon, I have never in my life been treated so badly or been spoken to like I was at this restaurant. Ordered the go to for new customers, the platter, knowing the quality to be expected. Our next order of drinks were pretty much slammed down on the table as she was turning to leave as quickly as possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Note: your question will be posted publicly on the Questions & Answers page. Quality and quantity decreasing, prices increasing, and don’t get me started about the service! She came back with the coleslaw, not exactly placed on the table nicely for us, by this time I’ve given up and can’t be bothered to ask for the pickles too. Can’t recommend this place enough, so looking forward to coming back once lockdown has ended. So I had to speak to the supervisor, his name was Aerial. Firstly the prices have gone up considerably over...the last year. Craft & Cleaver – St Albans Address. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Great covid routine in place too! Proudly independent, open 7 days a week! I point out what the menu says it should have. We were so upset by the situation and decided to leave. Proudly independent, open 7 days a week! Lots of choice on food menu, i had wings and mac and cheese, my fiance had brisket and chicken combo. It was served to us very quickly, great I thought! Ordering from Craft & Cleaver – St Albans St Albans couldn’t be easier, with the new online ordering and delivery service offered by Deliveroo. We...More, We made a booking during the government eat out to help out scheme for mid afternoon. We were not disappointed. - See 410 traveller reviews, 126 candid photos, and great deals for St Albans, UK, at Tripadvisor. I won’t ever be returning and I will be advising people to not go there. I understand prices go up over time (inflation, costs, covid, all sure to increase prices) and they’d be a bit more palatable if I was seeing the same food on my plate. A girl with brown girly hair came back and...rudely blamed it on us and said the booking was done online and there was nothing they could do, her attitude was appalling. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. more. The great location of this restaurant makes it easy to reach even in rush hours. OS Reference. Eventually another server comes over to let us know the rib will be out shortly, what’s happened, as it was perfect 5 mins prior and we were assured it was correct? Sat Nav Reference. We...left very satisfied and highly recommended to friends and family.More, We made a booking during the government eat out to help out scheme for mid afternoon. I mean it’s only been 2 times we’ve had to ask after initial order... our original server eventually comes back to make sure everything is ok, I ask for the coleslaw and pickles that’s she pointed out was missing. We went here for our anniversary meal after being drawn in by their amazing instagram pics. 62 Catherine St, St Albans, AL35BU. I tried to explain to him why we weren’t happy but he interrupted me, told me we shouldn’t have been rude, that the customer isn’t always right, that it was our fault, that we should be the bigger people and not be rude even if they were, tried to shut me up and said “what is it you want, discount?”, argued back at me when I said there was no customer service his response was yes there is our staff are good and that maybe one of them was having a bad day. Can a gluten free person get a good meal at this restaurant? Staff couldn’t have been more welcoming or gone to more trouble, and food was so good. once again. Due to certain dietary reasons I can’t eat pork. A great venue for date night, a working lunch or celebration - we've got you covered with booths, restaurant & garden seating. 62 Catherine Street St Albans AL3 5BU. food is absolutely out of this world!! The most delicious bbq you could wish for! Close to Bus Routes; Close to Railway Station; Nearby Bus Routes (10m) 34, 300, 301, 653 Nearby Station (< ½ mile) St Albans City Craft and Clever. We were not disappointed. Extremely friendly even when its busy and the...More, My fiance and i came here as we love American food / BBQ food. St Albans is a great place for idiosyncratic eating, away from chains- although there are plenty in the town, you could eat out every day for weeks without going to the same place twice- and although a Punch Tavern operation, the Craft and Cleaver fits in well with this ecosystem. Welcome to Craft & Cleaver. Photos at The Craft and Cleaver in St Albans, Hertfordshire on Untappd. Their chicken wings were once something to be revered, you’d wonder what kind of chicken they came from, now look like something out of Iceland’s freezers and nothing special. order I would go again because of the food but I was a little disappointed with the service. Hotels near Redbournbury Watermill and Bakery, Italian Restaurants with Outdoor Seating in St Albans, Mediterranean Restaurants for Families in St Albans, Restaurants for Group Dining in St Albans, Restaurants for Special Occasions in St Albans, Restaurants with Outdoor Seating in St Albans. Craft and Cleaver: Superb! customer service was good. Even though they also said you can’t book online for more than 6 people. the last year. We will be back to support you as soon as you are allowed to re-open. Every Monday the menu will be announced on their socials along with details for ordering and Friday delivery. We’re all about Barbecue, Beer & Cocktails, service with a smile & good music. Extremely organised since being re-opened!! ... more, love love love love love the Craft and Cleaver directions 62 Catherine Street, St AL3! Us on Catherine Street, St Albans, UK, at Tripadvisor booking. Recommend this place enough, so not a great experience ready, take seat. 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