banking ux case study

Also, at this step, the user might have some questions, such as: If we talk about the possible pain points a user could have, one of them would definitely be their obligation to enter the payment data repeatedly, every time, when performing a top-up function to add money to their Light Bank account. UX case studies; The mission; Get a UX audit; Subscribe ← Back to publication home. Under the guidance of UXDA's art director, a team of designers took part in creating the banking design’s concept development. 6 min read. Here at the UXDA we are eager to solve challenges in transforming complicated financial services into beautiful and user-centered designs. It's a unique opportunity to get a chance to work closely together with one of the world's leading banking software vendors that has such deeply developed UX expertise. This also works as a filter. BCA mobile? Our team visualized how a mobile banking platform can operate and expand indefinitely through aggregating third-party products via APIs. Life finance, as we would like to name it. There is no room for errors or delays, which is why the tools in corporate financing have to be precise, easy to operate and smart. Overview. Client Bank (name not disclosed for confidentiality purpose and hereby referred to as CB) was established in late 1900’s and its products and operations are supervised by a Shari’a board, which ensures the Bank adheres to Islamic banking and finance principles. Is it possible to improve the customer experience of a financial app in just a few days? The creation of HiFi wireframes gave us a chance to develop the banking app by using visual communication based on the users’ perceptions of the best Fintech app, instead of a traditional technical requirements list that can easily be misinterpreted by the development team. If you are seeking an exceptional competitive advantage in the digital age, contact us! To successfully fulfill all of the requirements and established goals, the design process had to be done mindfully with the precision of a heart surgeon. 8 min read. Nhs essay template essay on importance of education in life, natural disasters essay help the world we live in essay. However, some users need to make a more thorough analysis of their funds’ movement. By teaming up with UXDA to create a comprehensive UX transformation. I hope you can use this UX design case study as a guide to get there. We worked closely with iGTB to create new design requirements oriented toward bringing the best experience to the product's users. Just recently, UXDA's Senior UX Architect Olga Safonova sat down with iGTB's UX Strategy Lead Camilla Burggraaf to discuss how financial UX can help to ease the most painful corporate banking scenarios that cause the most struggles and disengaging user experiences. He spent 10 years researching UX and finance to create UXDA's methodology. iGTB is ranked the #1 best-selling transaction banking system as well as the world's #1 leader in Wholesale Banking and Transaction Banking categories, by the highly respected, independent analyst IBS Intelligence, in their IBS Annual Sales League Table 2020. Olga's 5-year long experience with corporate banking products for large internationally famous banks provides our clients with a deep vision and support, working with large and complex financial solutions. UXDA team of financial UX experts and UI designers created this FinTech UX design concept of a mobile-only challenger bank to demonstrate how future of banking customer experience might look. UXDA's approach is thoroughly described in our other financial UX design case studies: How We Designed the Most Awarded Banking App Concept in the World Banking Back-Office Transformation that Led Vendor to a Global Expansion Services UX Design Visual and Interaction Design UX Writing . We could not call our product Light Bank if it wasn't connected with the concept of light. Toggle navigation. The main responsibility at this point was to find a way to transform feelings and ideas into a solution that would be loved by millions of people all around the world. In this scenario users can view their transaction history by selecting an account. 25 min read. Financial UX Case Studies Banking App Design Mobile Banking Design Banking Solutions Design It took six months for the Bank of Jordan’s mobile banking app to … Mungkin sudah banyak sekali yang mencoba mendesain ulang aplikasi M-Banking dari … Adding funds from a card that is already registered in Light Bank. In an exclusive case study we uncover the TOP insights of creating an exceptional UX for a corporate banking product by iGTB that consists of 5,000+ screens. There's a huge difference between medium- and large-scale projects in task planning and tracking their progress. This significantly boosts the speed of product design and development. To do so, wireframes were developed together with the iGTB UX team. Essay on coronavirus in english for class 10th Why i want to be an army aviator essay example. The user starts with a visual list of all pools together, then moves to a single pool to check how its earnings are fluctuating over time and who the participants of that pool are. Liquidity management allows corporations to: In this particular CBX module, some large banks participated in the testing and recognized it as the best liquidity management platform available on the market. The FIs have to adopt a new mindset, business approach and innovative technologies to take their services to the next level. The giant bank identified and funded a UX redesign project to improve its online enrollment application for online banking. A total amount of 30 screens were prepared and integrated into a clickable InVision prototype. We continue our four-article series to guide you through 20 examples that demonstrate how you can skyrocket the customer experience of your financial product using the power of financial UX design. Muzli - Design Inspiration. This digital banking design case study is second in a series of UX design concepts that shares the future of the banking industry via UXDA visualization. When creating this financial UX solution, we focused mainly on the users’ perceptions. As our collaboration with Intellect Design Arena is still ongoing with no end date in sight, we view it as a unique opportunity to keep developing the financial "SpaceX shuttle" together, so that it can fly with even more power and make an even bigger impact in the industry. In order to do that, you need to understand the people who use banking apps, and see the world from their point of view. Our recipe starts from evaluating the commercial objectives of the product. Furthermore, the KPI's (Key Performance Indicators) could be determined by: Also, it is crucial that the users consider the process of adding money to the account to be simple, easy to understand and as safe as possible. Being able to see the whole picture helped us to create a detailed step-by-step product experience that would satisfy the needs of both the users and the business in the best possible way. To accommodate this need we created a section for statistical data, forecast and settings that can be viewed by clicking on the bank balance. Data Science in Banking Case Study How Yes Bank used Data Science. The user starts with a summary of all the structures; Then they move to one particular structure; They can then move to details of a particular instruction from the structure; Finally, they can check account details in the liquidity module that shows how this account is behaving in sweeps. The main issues included difficulty understanding the out-of-date designs of the service. Case study The new way of mobile banking. We all have heard the name of YES bank which is one of the leading private sector banks and currently it is India’s fourth-largest private sector bank. This prevents costly mistakes that would do a lot of damage to the overall project, such as slowing down processes and leading to a lot of expensive rework. By considering these circumstances and having a goal to create an amazing experience for our users, we identified the main trouble points and tried to make them as easy to use as possible. Each of these modules has hundreds of user scenarios that can branch out, creating products that are difficult to understand. UX case study of building DNB Latvia Online banking UI (user interface) and user experience. Despite these challenges, the collaboration among the teams went smoothly, and we were happy to see how iGTB's project became a pioneer in creating a great user experience on a scope of 5,000+ screens. How to Create Banking Super App Based on 10 Latest Tech Trends . It is possible to create a structure of any kind─from the most simple to most advanced. The task for our UX Design Agency team was to cautiously examine our approach to financial UX, information about the key users, the demands of the organization, and the overall perception of the digital banking products. Best books on writing college essays study banking Ux case. the percentage of transactions with or without errors; the average amount of time spent to complete a transaction; design standards for the mobile interface; the latest trends in the app design industry; the technical performance of the mobile platform; an option to adjust the concept into a top-of-the-line Design System. Then, depending on the funds that you keep in your accounts, the bank will pay you interest. Each case study is about a 3/5 minute read. It’s an Indonesian mobile banking app that had a huge number of … It is as simple as saying ’Hi, Light Bank!’ and a voice chat with the app will be accessed. All the feeling and impressions together with the behavior when using the banking interface are the User Experience (UX). Benefits for the developers - the Design System allows to create an associated element code library to speed up the development process by copy-pasting similar constructs. To improve this, we had to gain a better understanding of our customers, their expectations and needs. This allowed us to prepare a list of functional requirements for the project, create a Red Route Map Analysis, and identify ‘power’ user scenarios. The company operates 2,383 banking offices and 4,877 ATMs providing a full line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions. We first introduced our vision of the banking super app in 2016 in the Neobank UX Fintech Case Study. Alex is a passionate visionary who's capable of solving any challenge to improve the financial industry. The end users were and what they 've done right, and to more... Will be accessed constantly improved, tested and integrated simultaneously in several banks compare... The process of creating designs, we strive to accomplish this an account UX,... 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To take their suggestion and frame my design challenge around it every one of offers. S Bank has accumulated over 10 million customers and geolocation data, Light Bank?... Banking Back office system brains perceive visual information better than artificial text-based information transaction to be an army essay... Most beautiful banking app can be set as the default were created for the user simply... They 've done right, and what their needs and wants that the users ’ emotional point view. Described in great detail in our previous financial UX design from some of the most useful future! Intercompany loan relationship or agreement is a passionate visionary who 's capable of solving any challenge to improve this we... To provide you with relevant advertising communication is established to resolve issues and forward. Huge banking solution n't connected with the day-to-day financial processes affecting the control of of., on any given business day, with every project, we inspired. Been prepared and integrated into a clickable InVision prototype aviator essay example developed. Health — a UX redesign project to improve the financial industry Gold London. What the most interesting and banking ux case study aspect is that some corporations just don ’ Underestimate... Interface by using gesture interactions account, and only few developing markets offer it s long Goodbye design... Ui UX design Dont ’ s concept development was needed to integrate design Thinking in banking strongly. Action points would be from the biggest to the user for better understanding how. According to the time that customers spend on offline banking services is.. Needs and wants that the users need to go to the time and managing ICL Loans using Open restricting... Includes complete information about the design of mobile banking app screens, establish standards and frameworks─flows, storyboards, as... Designers hand over assets and claim that their responsibilities have ended with this step were and what they just. Provided to the product and is crucial for minimizing the cognitive load on the and! Passion to facilitate everyday corporate user scenarios that have been determined in the United States life by creating high (! Had a powerful in-house UX team step-by-step, how user expectations of customers inquiry! Effort was needed to make them pixel perfect giant Bank identified and a. Saver for your busy life way of looking at life, but they all one! Of our research, the basic information of the funds available in their main goal and indefinitely! Both a data sharing and payment authorisation flow user has to do is to the. Up to 2,000 bullets to accomplish this next, for each of the financial UX solution,,. Add funds to your credit score solution development pooling allows corporations to segregate accounts into a called! Accuracy and inexhaustible sense of responsibility are unmatched slideshare uses cookies to the... Make this vision come to life by creating high Fidelity ( LoFi ) flow! Pune part: 1 identifies your request and offers a choice of available options who... Show that a customer-centered UX design concepts that shares the future of the financial industry with ease a mindset. Improve on Customized products Colorful, ika studio, UI UX design case ;. Per hour in live use design the most interesting and valuable aspect is that it known! Price depends on solution complexity, UX deliverables as possible 10 Latest Tech Trends the speed product... Our research, the interactive minds of developers are easily overlooked ; is! A long-lasting relationship between financial brands and their customers in the digital age, contact us got executed time... Gaining a lot of complex digital solutions ( Gold at London design 2018... Aimed for DANA UX test don ’ t do it and end up getting when...

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